abc8's Privacy Policy

This Privacy Policy ("Policy") describes in detail how the personal information you provide while using abc8's website and services is collected, processed, stored, and kept secure. By accessing abc8's services, you agree to the terms of this Policy. This Policy should be read together with our Terms and Conditions, as both documents together define your rights and responsibilities.

We believe that transparency about information is the foundation of a fair relationship. We have therefore tried to explain clearly and simply what information we collect from you, why we collect it, and how it is used. This Policy is consistent with data protection principles applicable in Bangladesh.

1 Scope of Information Collection

When opening an account with abc8 and at various stages of using our services, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth (for age verification — you must be at least 21 years old to register with abc8).
• National ID or passport number (when identity verification is required).
• Current address.

1.2 Contact Information

• Mobile number — including the number linked to bKash, Nagad, or Rocket transactions.
• Email address.

1.3 Financial Information

• Deposit and withdrawal history (payment methods: bKash, Nagad, Rocket, and bank transfer).
• Transaction date, amount, and method.
• Bank account number (only for bank transfers, when voluntarily provided by you).

1.4 Technical Information

• IP address and device identifier information.
• Browser type, operating system, and screen resolution.
• Time of site access and session duration.
• Information obtained from cookies and similar tracking technologies.

1.5 Gaming Activity Information

• Which games were played, for how long, and how many times.
• Bet amounts and win/loss history.
• Records of bonus claims and wagering progress.

2 Purpose of Information Collection

The information abc8 collects from you is used for specific and lawful purposes. Information is never used for unrelated purposes.

• Account management and verification: To confirm your identity and keep your account secure.
• Financial transaction processing: To receive deposits and send withdrawals — generally settled within 15 minutes to 2 hours.
• Customer support: To resolve your issues via 24/7 live chat or email.
• Technical improvement: To improve site performance and user experience.
• Fraud prevention: To detect suspicious activity and ensure the security of your account and funds.
• Responsible gaming: To monitor gaming behaviour patterns and assist you when needed. You can find more details on our Responsible Gaming Policy.
• Promotional communications: To inform you about bonuses and offers, subject to your consent.

3 Information Sharing and Disclosure

abc8 shares your personal information with third parties only in the limited circumstances described below:

3.1 Service Provider Partners

Game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI), payment processing organisations, and technical infrastructure service providers — these parties are given access to your information only for the purpose of delivering their designated services, and all of them are bound by confidentiality agreements.

3.2 Legal Obligations

If disclosure of information is required by order of a law enforcement agency or court, abc8 will comply with that obligation. Where possible, we will try to notify you in advance, unless we are unable to do so for legal reasons.

3.3 Fraud Prevention

If suspicious or fraudulent activity is detected, relevant information may be shared with financial security agencies.

4 Information Security Measures

abc8 applies industry-standard technical and administrative measures to protect your information. Our main security measures are as follows:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL technology.
• Secure data storage: Personal and financial information is stored on secured servers, with multiple layers of security maintained to prevent unauthorised access.
• Access control: Only designated staff members can access information relevant to their responsibilities.
• OTP verification: Mobile OTP verification is used for account login and important changes.
• Regular security audits: Our systems undergo regular security assessments so that any vulnerabilities can be identified and addressed promptly.

Please note, however, that no data transmission over the internet is entirely without risk. abc8 takes every effort to protect your information, but no digital platform can guarantee the absolute security of data.

5 Cookie Policy

The abc8 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions, managing the shopping cart, and keeping security features active.

5.2 Analytical Cookies

These cookies are used to understand how users interact with different parts of the site. This information is used to improve the quality of the site.

5.3 Cookie Controls

You can disable cookies through your browser settings. However, this may limit some features of the site. Disabling essential cookies may disrupt functions such as login or payment.

6 Data Retention Period

abc8 retains your personal information for as long as it is necessary to provide services or to fulfil legal obligations. Different retention periods apply to different types of information:

• Account information: for as long as the account is active and for at least five years after it is closed.
• Financial transaction records: generally five to seven years, in accordance with financial regulations.
• Customer service communications: up to two years after the issue is resolved.
• Technical log data: generally up to 90 days.

Once the specified period has elapsed, information is securely deleted or anonymised.

7 Your Rights

As a user of abc8, you have the following rights:

7.1 Right to Access Information

You may ask abc8 at any time what information is held about you. Please contact our support team regarding this.

7.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you may request that it be corrected. This can be done through account settings or with the assistance of customer support.

7.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. Please note, however, that we are required to retain some information for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. Go to account settings to change your notification preferences, or let customer support know.

8 Protection of Minors

abc8 strictly ensures that no one under the age of 21 can open an account or participate in casino and betting activities on this platform. Age is verified at the time of registration and identity documents may be requested if needed.

We do not knowingly collect any personal information from minors. If it comes to our attention that information belonging to a minor has been stored in our system, that account will be immediately closed and the information deleted.

9 Third-Party Links and Services

Game software providers used on the abc8 platform have their own privacy policies. When you use the services of a particular game provider, their policy may also apply. abc8 is not responsible for the privacy practices of third parties, but we work only with trusted and recognised partners.

10 Policy Changes

abc8 reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will publish a notice on the website and will try to inform registered users by email. Updated policies take effect from the date of publication.

Continuing to use the site after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly. You can learn more about abc8 on our About Us page.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Live Chat: 24/7 direct chat support — available in both Bengali and English.
• Email: [email protected]

Our privacy team will respond to your request as soon as possible. Our FAQ section may also be helpful for general questions.